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Frequently Asked Questions

Is there something that is giving you some problems? Check our FAQs!
1. On Windows 10, why do the icons on my desktop look really large and how can I make them smaller again?

          Two answers to this question. First answer is that you are using a low resolution which will make all things, including the icons, appear large. To change your resolution right-click on the desktop. A small menu will appear. There you should click “Display Settings”. A new window will appear called “Customize your display” at the bottom is “Advanced display settings”. Click that. In the window that appears look at “Resolution”. Click under that word and it will bring a drop-down menu that shows the available resolutions for your monitor. The higher the numbers are the smaller the icons, etc. will be. To apply the new resolution, click the “Apply” button. Select them and try each one until you get to something that looks right for you. The second answer is that your desktop scaling is too great of a percentage. Just as in the first answer, following the first three steps, in the “Customize your display” window there is a slider to change the size of text, apps, and other items. Try making the percentage smaller and clicking the “Apply” button at the bottom to apply the settings you chose. Play with that until you get the desired result. If both of these options do not work for you, your monitor display might be too old to make things look right and you should consider buying a new monitor.

2. On Windows 10, how do I get into the Control Panel?

         There are a couple of ways to get into Control Panel. One way is to simply click the Windows Icon on the bottom left and type Control Panel in the search bar. It will show several options, just make sure to click on “Control Panel”. Another way is to use the keyboard shortcut Windows Button+X. This brings up a sub menu. Click on “Control Panel” and it will pop up in a new window.

3. What do I do if I get a Popup on my internet browser that says "error #268d3" or similar?

         These are associated with scams and are not legitimate error codes. Please do not call the number(s) they tell you to call as they are just trying to scam you out of money and information. Here is how to remove it if you run Windows 8 or 10.

"All these kind of pop-ups are fake warnings - scams. Never ever call these numbers.

Read: PSA: Tech Support Scams Pop-Ups on the Rise

If you use Edge, see all of  GreginMich's replies here:
Or try the Edge-method of Scott_ki in this thread.

Use the Task Manager to close your browser:
How to Use the New Task Manager in Windows 8 or 10
Clear your temporary internet files and reboot. After the reboot, the pop-up should be gone.
If not, follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)"

Also, if you have called the number and have "paid" them, you need to call your bank immediatly and stop that payment! Also, please make sure you call the FTC and report it immediatly! FTC# 1-877-382--4357
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If you cannot see anything in our FAQs that can help click on one of these and we will be happy to solve your issues!